Shipping

We ship to United States addresses only. Prices are in US dollars.

What it costs

Shipping is a flat $9 per order. Orders of $150 or more ship free. The shipping charge, and any applicable taxes, are shown at checkout before you pay. The figure you are charged is the one computed at checkout, not a number typed into the browser.

How long it takes

Our goods ship from overseas suppliers, and every order is placed by hand. Here's what to expect:

• Processing: typically 1–3 business days after you pay.
• Delivery: typically about 7–20 business days to arrive after that.

These are typical ranges, not guarantees. Customs, carrier backlogs, weather, and holidays can stretch them, and overseas tracking often goes quiet for days between scans. That's normal and usually doesn't mean the parcel is lost.

If it looks like your order will run well past these ranges, we'll email you with an updated estimate, and you can cancel for a full refund of anything that hasn't shipped yet.

Emails and tracking

When your payment goes through, you'll get an order confirmation from hello@darkflock.us. When tracking is available, we email it to you.

An order with more than one item may arrive in separate parcels, on different days, from different suppliers. Parcels often come in the supplier's plain packaging and may not say Dark Flock on the label.

Phone and address

Checkout asks for a phone number. The carrier needs it on the label.

Please check your shipping address before you pay. We ship to the address you enter at checkout. If you spot a mistake, email us right away. We can usually fix it before the order is placed with the supplier, but not after.

Where we ship

• All 50 states, including Alaska and Hawaii. Alaska and Hawaii can take longer.
• No PO boxes. Please use a street address.
• No APO, FPO, or DPO addresses.
• No US territories (Puerto Rico, Guam, the US Virgin Islands and others) for now. Checkout only accepts US addresses.

Duties and import fees

Import duties are collected by the supplier when we buy your order, and our prices cover them. You pay nothing at delivery. If a carrier ever asks you for a fee, email us before you pay it.

Late, lost, or "delivered" but not there

If your order hasn't arrived within 30 business days of your confirmation email, write to us with your order number.

If tracking says delivered and you can't find it, check around the door, with neighbors, and at your local post office, then write to us. We'll chase it with the supplier and the carrier, and if it can't be found, we'll send a replacement or refund it.

Questions: hello@darkflock.us.