Returns

Write to us before you send anything back. Email returns@darkflock.us with your order number and what went wrong. Please wait for our reply before you mail anything. Our goods ship from overseas, and a parcel sent to the wrong address can't be tracked down.

Damaged, defective, or wrong item

Tell us within 14 days of delivery and include a photo of the problem. For a wrong item, a photo of the item and its label helps.

We'll send a replacement or a full refund for that item, whichever you prefer, and you won't need to send it back. If the whole order is wrong or defective, we refund the shipping charge too.

If an item arrives damaged, tell us and we'll deal with the supplier. You don't have to open a separate dispute to be heard.

Changed your mind

You can return an item within 30 days of delivery if it's unworn, unwashed, and unused, with its tags and original packaging.

• Email returns@darkflock.us first. Once we approve the return, we'll email you a US return address.
• You pay return shipping. Use a tracked service. We can't refund a parcel that never arrives.
• We refund the item price within 5 business days of receiving your return. The original shipping charge isn't refunded.
• Wrong size or fit counts as a change of mind. We don't do direct exchanges. Return the item and place a new order.
• Masks, balaclavas, and gaiters can be returned only if unworn and in their original packaging.

Mystery Mask

The Mystery Mask is final sale. The print is a surprise, so it can't be returned or swapped because of the print. If it arrives damaged or defective, the 14-day rule above still applies.

Cancelling an order

Email hello@darkflock.us as soon as you can. Until we place your order with the supplier, you can cancel for a full refund. Once it's placed, we usually can't stop it. You can return it under the change-of-mind rules after it arrives.

How refunds work

Refunds go back to the card or payment method you used, through Stripe. Once we issue a refund, your bank may take 5–10 business days to show it.

Disputes and chargebacks

If something's wrong, please write to us first. We can usually fix it faster than a bank can. If you open a dispute with your card issuer, it's handled through Stripe, our payment processor, and we'll respond there with the order and tracking records.